PSR
Priority Services Register
A free support service
The Priority Services Register is a free support service to help people in vulnerable situations.
It helps energy companies, including energy suppliers, electricity and gas networks to look after customers who have extra communication, access or safety needs.
It helps them tailor services to support households who need extra help with everyday energy matters like bills, and also in the unlikely event of a power cut or gas supply interruption.
Suppliers and networks are working together to make sure that your property receives all the support services covered by the Priority Services Register. By letting them know once, they update your PSR request with your energy supplier (the company you pay your bills to) and your regional network companies including electricity, gas and water.
Electricity and gas suppliers must offer special services to customers who are of state pension age, have children under the age of 5, are disabled, suffering from a chronic illness or have a visual or hearing impairment
Among the benefits of being
part of the PSR are:
- Free annual gas safety checks (subject to additional qualifying criteria)
- Priority in an emergency, this could include providing alternative heating and cooking facilities in the event of a loss of supply
- Controls and adapters for appliances
- Meters moved to an accessible location for free (if possible)
- Meter reading service
- A password scheme
- Statements in large print or braille
- Statement nomination scheme
How to register
Give them your contact details and as much information as you can about your needs.
Your supplier can pass your details to your network operator to add you to their register too. It’s a good idea to ask them to do this if you rely on your energy supply for medical reasons.
You’ll need to register again with any new supplier if you switch supplier.
